1. Notification:

• If your scheduled payment fails, you will receive a notification from fleetlynk via email.
• This notification will inform you of the payment failure and the reason, if available.

2. Grace Period:

• Fleetlynk typically provides a grace period to allow you to rectify the payment issue.
• You will have 10 days from the original due date to update your payment information and retry the payment.

3. Payment Retry:

• Fleetlynk may automatically retry the payment within the grace period.
• We will automatically retry the payment 3 times, spaced a day apart,
• You can also manually retry the payment by updating your payment information and initiating a payment through your account settings.

4. Account Suspension:

• If the payment remains unsuccessful after the grace period and all retries, your fleetlynk account may be suspended.
  
• If payment is over 30 days late the subscription will be cancelled and user activation will have to be approved by a support agent.

5. Account Reactivation:

• To reactivate your account, you will need to:
  • Update your payment information.
  • Pay any outstanding balance.
• Once the payment method on file has been charged any vehicles that were blocked from access will automatically become viewable once more.

Important Notes:

• It is your responsibility to ensure that your payment information is accurate and up-to-date.
• Contact our support team immediately if you experience any difficulties with updating your payment information or reactivating your account.